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Frequently Asked Questions

How can I sign up ?


You can sign up for the "SIGN UP" link on leoya.co and start shopping. You do not have to pay any fee to become a member of our site.




When will my orders arrive?



Your orders are delivered to cargo within 48 hours. It is delivered to you within 7-14 business days, depending on the cargo density. Cargo distribution is not available on public holidays.




How can I track my order ?


After your order is completed, information mails are sent to you. When the order is completed, "Your Order Has Been Received" notification mail, when your order is delivered to the cargo, an information message titled "Your Order Has Been Delivered to Cargo" and an information SMS is sent by our system. You can track your order from your cargo tracking number by clicking "Cargo Tracking" at the bottom right.




How can I make a payment ?


Iyzico payment infrastructure is used on our site. You can make your payments securely with your Visa, Mastercard credit card. If you wish, you can make your payments by transfer / eft method to our Iban numbers in the Contact section.




Is my personal data protected ?


The personal data you provide while registering to our site and while shopping are recorded, stored, preserved, rearranged in accordance with the Personal Data Protection Law No.6698 ("KVKK"), in a limited and measured manner, within the framework of the purpose that requires processing, and legally this personal data. It can be shared with the institutions authorized to request, can be transferred to third parties under the conditions stipulated by KVKK and other laws, transferred and processed in other ways listed in KVKK.